On rare occasions, especially during peak shipping season (i.e. holidays), packages can be lost or damaged by mail carriers. I have no control over this issue. I cannot and will not refund money if the package is lost by USPS unless it is insured.
Selecting the INSURED shipping option at checkout will insure your package if it is lost or damaged, both in the U.S. and Internationally. It will guarantee a replacement (or refund if sold out).
International tracking is NOT offered unless you purchase it through the INSURED shipping option. Without package insurance your products will be shipped via an internationally non-trackable envelope in order to make shipping more affordable; it will be tracked until it leaves the U.S. but that is all.
Insurance will cover all physical items in you order.